Shipping,Return,Refund & Cancellation

Shipping/Delivery Term And Condition :-

Products :- Estimated Delivery Date/Time will be available during checkout page or order status email within 24 hours. We dispatch order within same business day Tracking Id will provide on email after order confirmation.

We try hard and make the best of our efforts to deliver your ordered products in excellent condition and in the fastest possible time. All the shipments usually get delivered within 2-3 business days(Except during Natural Calamities, Pandemic) from its shipment date, but may get longer than usual if it is non-metro city. We don’t ship orders on Sunday.
We also keep you notified for the same either by email or SMS notifications. Hence keep checking your email.
Preorder Product :- We Don’t Take Any Token Amount For Preorder Products U Have To Pay Full Price Of Product One’s Its Released We Will Deliver According To User Selected Delivery Options.

Services/Delivery Digital Product Timeline – Delivery of services will be confirmed to your registered email ID within 0-24hours.

Few Products Have Different Dispatch Time Kindly Check Product Description For More Information.

Return/Refund/Repair/Cancellation :-

Any Prepaid Game/Gift Card redeemed post delivery will not be applicable for return/refund under any circumstance

Once delivering your order there are absolutely no return/refunds. The delivered product (Covered under Manufacturer Warranty) is guaranteed to be exactly as described and in working condition,

if your delivered product is not as described or not in working condition, email contact.Mx2help@gmail.com within 24 hours of delivery.

In the case that your delivered product is not as described or not in working condition, a full refund will be issued for the full purchase amount only after post validating necessary information from manufacturer. A reverse pickup will be arranged by us for smooth return process (If applicable).

For Imported Product We Don’t Provide Any Replacement Policy Only Repair Possible In Following Condition 👇

If Any Manufacturing Issues Or Dead On Arrival.
We Don’t Provide Any Additional Warranty
Always Check With Chat Support For Better Info.

Cancellation and Refund Policy for Preorder Product/Codes :-

Refund will not be issued For Preorder Product to customer’s dissatisfaction with the product once code has been delivered to him.
For Any Reason Refund will not be issued One’s Customer Confirmed Preorder Product
Cancellation and Refund Policy for Digital Product/Codes :-

Refund will not be issued due to customer’s dissatisfaction with the product once code has been delivered to him.
Refund will not be issued if the customer has bought the wrong game once the code has been delivered to him.
Refund will not be issued once the code has been delivered to the customer.
In certain cases (Unprocessed transactions), refund will be processed only through the same mode of payment i.e. payment to same account which has been used during the transaction. 10% cancellation charges will be deducted on refund amount.
Refunds will not be issued if customer’s computer does not meet the minimum product requirements.
Orders of PC Digital Products and PSN Digital Products Like Fortnite,Xbox Etc. Codes cannot be cancelled or refunded for any reason.
In the unlikely event that your digital key is not working, we will contact the key provider on your behalf. The key provider will carry out an investigation and only if they conclude that the key was actually not working, we will issue a replacement key and the old key will get blacklisted. This process will take a minimum of 21 working days. The decision of the key provider will be final in any such cases.
Refund On By Cancellation – Any refund requested by customer will attract 10% Penalty.
Cancellation and Refund Policy for Physical Product/Codes :-

Company provides refund only in case of faulty and damaged condition, after investigation.
For PC games, kindly be aware of the high systems requirements before making of its purchase as there are no refunds or returns possible for PC games.
Refund will be processed for the cancelled order only through the same mode of payment i.e. payment to same account which you used during the transaction. For Credit card/Debit card mode of payment, refund processing time as per bank’s standard time frame which is approximately 8-10 business days. For COD/cheque/DD mode of payment, refund processing time is 15-20 working days. Cheque will be made as per Billing Name provided. For non-delivered items, refund will be processed only on confirmation that the product was not delivered to you and you choose to take a refund and are not interested in any other product.
On Prepaid order, 10% cancellation charges will be deducted on refund amount.
All rights reserved with Mx2games. To be updated, kindly read the Terms and Conditions from time to time.
For Any Issues Pls Contact Us,

Email :-Support@Mx2games.com

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